THE PROCESS

preparations and what to expect during your upcoming project

General guidelines to walk you through the process

 

GETTING ON THE SCHEDULE:

After you receive your quote, via email or text, you will see a green button that says “approve and pay deposit.” Click this button to approve, sign and pay with a debit/credit card online. If you prefer a different payment method (cash, check, etc.), simply call our office at (734) 564-6664 and one of our office staff would be happy to help.

Once your deposit is made, you will receive a scheduling call from your assigned Project Manager at the end of that week (calls are typically made on Friday afternoons).

CHOOSING YOUR COLORS:

 Please call (or email) in your color selections AT LEAST 2 WEEKS prior to your scheduled start date. The information needed is room, color name, and color number. 

Ex. Living Room, Argos, SW 7065

💡 Need expert advice? FREE, 1-hour, color consultations are available in our showroom for all clients with an approved quote! CLICK HERE to set up an appointment with our color consultant.

Final color selections are the responsibility of the homeowner prior to the job start date. MacFarland Painting is not financially responsible for any color changes once the job begins.

 

COMMUNICATION IS KEY! :

Communication is key for your project to run smoothly.

The FRIDAY BEFORE your project begins, your Project Manager will contact you directly to inform you what time his crew plans to arrive. Now is a good time to ask any questions/concerns you may have.

Have other questions/concerns? We are happy to help! Our office hours are Monday-Friday from 7:30am-5pm. Call/text/email the office at anytime during these hours and you are guaranteed to receive a speedy response. If you call outside of office hours, please leave a voicemail and we will get back to you at our earliest convenience.

 

FINAL WALKTHROUGH & PAYMENT :

Your Project Manager or Crew Leader will notify you a few hours prior to completion so that you are ready to do your final walk through.

All of our staff members are able to accept final payment. Feel free to hand any of the trusted painters cash or a check. If you would like to make a card payment, please use our convenient online payment system. 

 

CABINET PAINTING PREP :

Prior to your cabinet job, please use Simple Green, 409, or a non-oil based product to remove surface grease and dirt from all cabinets. We will not paint cabinetry that has not been wiped down.

Customer is to empty all items from drawers and empty or push cabinet contents to rear of cabinets to facilitate painting.

If we are drilling for new hardware, it must be available on day one of your project.

 

INTERIOR PAINTING PREP :

Prior to your interior painting job, you are to remove all window treatments, blinds, art, wall hangings, electronics, and small breakable items from all areas being painted. Please also wipe/vacuum/dust any debris.

If you are physically able, please move all furniture to the center of the room. If requested, MacFarland Painting staff will assist in moving heavy/bulky items. All furniture will be wrapped in painters plastic prior to painting.

Our crew members will also cover the floors with a combination of construction paper, drop cloths, and/or painters plastic.